Returns & Exchanges

At Konditor, we take pride in the quality of our artisanal treats; however, due to the perishable nature of our food products, returns are handled with specific care to ensure safety and satisfaction. If your order arrives damaged or incorrect, please contact us within 24 hours of delivery to initiate a resolution.

Return Process

• 1.
  Inspect Your Delivery

  Examine your package immediately upon arrival for any signs of damage or discrepancies with your order.

• 2.
  Document Issues

  Take clear photographs of the product and its packaging to help our team assess the situation and improve our shipping standards.

• 3.
  Contact Support

  Email our customer service team with your order number and the photos provided within one business day of receipt.

• 4.
  Resolution Process

  Once reviewed, we will issue a replacement or a store credit for the value of the affected items to ensure you enjoy the Konditor experience.